How to Fix RDP Black Screen Error Windows 10 : A Complete Guide

Remote Desktop Protocol or the RDP is one type of secure network communications protocol. Generally, it is used for remote management. You can use RDP to provide access to virtual desktops and applications. You can also provide access to the RDP terminal server with the help of this protocol. 

However, after connecting to the remote computer, you might face a completely black screen. If you are using an earlier version of Windows, then you might come across this issue. When the black screen appears Remote Desktop might crash. 

You can even face that the Remote Desktop client disconnects without any prior notice. Outdated Windows are the prime reason for this issue. If you have not updated the RDP Client and the GPU drivers then you might encounter this issue. 

Sometimes Bitmap caching might be enabled and that can lead to this error. Enabling the Fast Startup can be the reason behind this error. If the Display driver is outdated, then you might face this issue. 

But, whatever be the reason, make sure to resolve the RDP Black Screen with the help of the following instructions. 

Effective Ways to Fix the RDP Black Screen Windows 10 

In this section, we have discussed a few simple solutions to fix the RDP Black Screen Windows 10. Therefore, make sure to follow the instructions carefully to fix this error. 

Solution 1: Make Sure to Update Windows 

Check whether Windows 10 is updated with the latest version or not. If not, then you might come across the black screen issue. Sometimes, it can be possible that the PC might have some pending updates. 

Press the Windows and I key at the same time on the keyboard to open the Settings. Thereafter. Choose the “Update and Security” option to check whether any updates are available or not. 

If you find any updates, download them. Before trying to connect remotely again, make sure to restart the PC at least once. 

Solution 2: Disable the Persistent bitmap Caching 

Disabling the bitmap caching can fix the RDP black screen windows 10 issues. If you don’t know how to disable the caching, then perform the steps that are mentioned below. 

  1. First, open the Remote Desktop Connection client and then select the “Show Options” button. 
  2. After that, head over to the Experience tab to uncheck the Persistent bitmap caching option. 

Now, you can connect to the remote computer normally and you will note that the problem is resolved. 

Solution 3: Launch the Task Manager 

Sometimes, it might be possible that you are unable to view the desktop as you notice a black screen instead. Launching the Task Manager can fix this error. 

To open the Task Manager, press the Ctrl, Shift, and Esc buttons at the same time on the keyboard. 

Make sure to keep the Task Manager open until you finish the work. You can press the Ctrl, Alt, and Del key simultaneously to bring up the blue screen. 

Solution 4: Change the Resolution 

It can be possible that you might have set the screen resolution higher than the recommended value. Because of that, you might come across the remote desktop showing a black screen issue. 

Thus, right-click anywhere on the desktop and then choose the Display Settings. Now, find and select the “Scale and Layout” option. Navigate to the Display resolution to select the recommended resolution. Generally, it depends on the monitor’s screen size and system configuration. 

Solution 5: Disable the Bitmap Caching 

A computer can create cache files of images and other resources with the help of the Bitmap Caching. Generally, it is useful for the low bandwidth connection. Most of the time it consumes resources and also slows down the PC’s performance. 

Thus, the black desktop screen appears. Navigate to the Experience tab to locate and open the RDP client. Then, make sure to disable the Persistent bitmap caching. 

Solution 6: Make Sure to Update the GPU Drivers 

If you come across the RDP black screen issue, then you can update the GPU Drivers. To do that, at first search and open the Device Manager. Then, double-click on the Display Adapters. Next, you need to right-click on the graphics card to update it successfully. 

Before you are trying to connect with the remote desktop client, make sure to restart the PC. Sometimes, it might be possible that you are using an NVIDIA graphics card. Because of that, you might be unable to take screenshots and record screens while playing a game. 

So, you should disable it. For that, open the GeForce Experience and click on the Settings. Next, click on the General Tab, followed by the disable Share option. 

Solution 7: Disable the Fast Startup 

Fast Startup helps you to restart the Windows laptop. You can even wake it up from the hibernation. Next, open the Control Panel to search and click on the Power options. Next, click on the Choose, followed by the Change Settings. 

Now, make sure to uncheck the Turn On Fast Start-up option. Finally, click on the Save Changes in order to save the changes that you made. 

Solution 8: Run the System File Checker Scan 

Sometimes, it can be possible that the system files might be corrupted. You can use the System File Checker or the SFC tool to repair those corrupted files. Next, make sure to open the Command Prompt and for that, you should have the admin rights. 

After entering the command hit the Enter button. For a laptop, make sure to connect it with a power source. Now, wait for a few minutes until the process is completed successfully. When the scan completes, make sure to restart the PC. 

Hopefully, after applying these steps successfully, you will be able to fix the RDP black screen issue without any hassle. 

Frequently Asked Questions 

  1. How to send the Ctrl Alt Delete without the keyboard? 

Without using the onscreen keyboard, you can send the Ctrl, Alt, and Del sequence. To do that, hold the Windows or Home button and then press the Power button. Always press the Home or Windows button first and then press the Power button. 

2. How to bypass the Ctrl Alt Delete? 

First, open the Run box and press the Windows key and R at the same time on the keyboard. Next, make sure to enter “netplwiz” or the Control Userpasswords2 and hit the Enter button. After opening the User Accounts applet, click on the Advanced tab. Now, press Ctrl, Alt, and Delete simultaneously to uncheck the Require Users.